Navigate to School Administration → School → Help & Support. For any assistance related to
the hardware equipment, curriculum, Nucleus, Teacher App, or Parent app, a school can select the
Help and Support options and submit a request to the support team.
To check previously resolved tickets, click on View Closed Tickets.
Step 1: Go to Help & Support tab
Step 2: To create a new support ticket, click on Raise Ticket, select the
appropriate Query type from the drop-down menu. Enter Issue details in brief and click on
Submit.
Step 3: To check open ticket details, click on View Open Tickets.
Step 4: To check previously resolved tickets, click on View Closed Tickets.
